Privacy Policy
Last updated: 9 January 2025
The Short Version
We don't sell your data. Never have, never will.
We only collect what we need to run the service.
Your content is yours. We process it to provide the service, not to train AI models or sell to third parties.
We're hosted in the EU and comply with GDPR.
About This Policy
This privacy policy explains how Flux (operated by Pixelhop) collects, uses, and protects your personal data. We've written it in plain language because we believe you deserve to understand how your data is handled.
Flux is a video-to-writing service that helps you transform video content into articles and other written formats.
What We Collect
Account Information
When you create an account, we collect your email address and name. This is used to identify your account and communicate with you about the service.
Your Content
We store the videos you upload (or links to YouTube videos) and the written content generated from them. This content is stored so you can access and edit your projects.
Usage Data
We collect basic analytics to understand how Flux is used and to improve the service. This includes pages visited, features used, and general usage patterns. We use PostHog for this, which is configured to respect your privacy.
Payment Information
If you subscribe to a paid plan, payment processing is handled by Stripe. We don't store your full card details - Stripe handles this securely.
How We Use Your Data
We use your data to:
- Provide and operate the Flux service
- Process your videos and generate written content
- Communicate with you about your account and service updates
- Process payments for paid subscriptions
- Improve and develop the service
- Ensure security and prevent abuse
We don't use your content to train AI models. Your videos and generated content are processed solely to provide the service to you.
Third-Party Services
To provide Flux, we use the following third-party services. Each has their own privacy policy:
Google Gemini
AI processing for video transcription and content generation. Content is processed via API and not used to train their models.
OpenAI
AI processing for content generation. API usage with data retention disabled - not used for training.
PostHog
Privacy-focused analytics to understand how the service is used. EU-hosted.
Stripe
Secure payment processing. We don't store your card details directly.
Where Your Data Lives
Flux is hosted in the European Union. Your data is stored on servers located in the EU.
Some of our third-party providers (like OpenAI) may process data outside the EU. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
How Long We Keep Your Data
Account data: Kept while your account is active, then deleted within 30 days of account deletion.
Your content: Kept while your account is active. When you delete a project, it's removed from our systems.
Analytics data: Aggregated and anonymised data may be kept longer for service improvement.
Your Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
- Access - Request a copy of your data
- Rectification - Correct inaccurate data
- Erasure - Request deletion of your data
- Portability - Receive your data in a portable format
- Restriction - Limit how we process your data
- Objection - Object to certain processing
To exercise any of these rights, contact us at hello@pixelhop.io. We'll respond within 30 days.
Legal Basis for Processing
We process your data based on:
- Contract - To provide the service you signed up for
- Legitimate interests - To improve and secure the service
- Consent - Where you've given explicit consent (e.g., marketing emails)
- Legal obligation - Where we're required by law
Security
We take security seriously. We use encryption in transit (HTTPS) and at rest, secure authentication, and follow security best practices. However, no system is 100% secure, and we can't guarantee absolute security.
Cookies
We use essential cookies to keep you logged in and remember your preferences. Our analytics (PostHog) may use cookies to understand usage patterns.
We don't use cookies for advertising or tracking across sites.
Children's Privacy
Flux is not intended for users under 16 years of age. We don't knowingly collect data from children. If you believe a child has provided us with personal data, please contact us.
Changes to This Policy
We may update this privacy policy from time to time. For significant changes, we'll notify you via email or through the service. The "Last updated" date at the top shows when the policy was last revised.
Contact Us
Questions about your privacy? Get in touch at hello@pixelhop.io.
Pixelhop
Data Controller for Flux